About Us

Q Link Wireless is a federally assisted wireless service offered through the U.S. Government’s Lifeline program.

iStock_000011141281MediumThis program allows individuals and families in low-income households to receive telecommunication services at affordable rates. Thus they will not be cut off from basic communication services, which everyone depends on to live a safe, productive life.

To obtain Q Link Wireless service, potential subscribers must meet certain eligibility requirements, such as receiving federal assistance like:

  • Food Stamps
  • Unemployment Benefits
  • Federal Public Housing Assistance / Section 8
  • Medicaid
  • Low Income Home Energy Assistance Program (LIHEAP)
  • Supplemental Security Income (SSI)
  • National School Lunch (free program only)
  • Temporary Assistance for Needy Families (TANF)

OR

The details of what determines a potential subscriber’s eligibility are specific to each state. Q Link Wireless service is limited to one per household and cannot be combined with any other Lifeline and/or Link-Up offering.

The Q Link Wireless federally assisted wireless offer is part of the Lifeline and Link-Up America programs. The Lifeline Assistance and Link-Up America programs are only one part of the Universal Service Fund (USF), which exists to ensure that quality telecommunications services are available to low-income customers at just, reasonable and affordable rates. Lifeline and Link Up provide discounts that make telephone service (and wireless service) more affordable for more than 17 million Americans.

The Universal Service Fund program is not a tax paid by U.S. taxpayers. The Universal Service Fund program is funded from contributions by telecommunications carriers collected in part from the Universal Service Charge applicable to all forms of interstate telecommunication services. The wire line and wireless companies that provide Lifeline and Link-Up are approved to participate in the low-income program of the Universal Service Fund for the revenue they forgo by providing discounted service to eligible consumers. Q Link Wireless is also committed to the “Wireless Eligible Telecommunication Carrier Commitment to Best Practices.”

To learn more, contact us:

  • Email: support@qlinkwireless.com
  • Phone:1-855-754-6543

 

 

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  • dominique love

    Im trying to purchase refill cards at a school and noone sells them i tryed purchasing minutes online and it wont allow me please send me some locations to purchase minutes

    • http://www.qlinkwireless.com/ qlinkwireless

      Dominique,

      You must call 611 or customer service at 1-855-754-6543 to refill your minutes.

  • Sylvia Saldana

    4-15-2013
    Where the hell do I find out
    1.) How many minutes do I have.
    2.) When are my minutes refilled.
    3.) Why when I try to make a call it kicks over to your companies phone number?
    4. ) Why doesn’t your company send this information with the phone?
    5.) I have called the 855-754-6543 # two times. I never got to speak to anyone; I sat on the phone for about 5 minutes before a voice mail kicked in. I did not receive a return phone call.
    6.) Today I tried to make an important call but was automatically connected to your number without any explanation. I waited for about 3 minutes; no one answered.
    My number is 920-784-8824. Please call and renew my minutes. I don’t understand why your company is so user unfriendly.

    • http://www.qlinkwireless.com/ qlinkwireless

      Hello Sylvia,

      I look on our system, I think I found your order. Here are your answers:
      1. You have 250 minutes
      2. Your minutes are refilled on the first day of each month.
      3. I am not sure about this one, I can find out for you.
      4. We do send it with the phone, you should have received a welcome letter in the box with the phone.
      5. Try to give us a call again. Best times to call are either morning (9 a.m.) or early afternoon (around 2). These are the times call volumes are not as high.
      6. Once again, not really sure why this is happening.
      I will give your phone number to our customer service representatives so they can answer your additional questions.

      Have a great day.

  • http://yahoo.com randyedelen

    once your phone has been shipped’ How long does it take to deliver my phone.

    • http://www.qlinkwireless.com/ qlinkwireless

      Hi Randy, did you receive your free cell phone from Q Link Wireless.

  • Daniel Marsh

    I had a friend sign up to get q link. his name is Joshua riley. his number is qlink number is 304-516-1932.